Experts in DevOps and UrbanCode

Common Excuses From End Users

Short and to the point- that's how I like to receive instructions when I'm trouble-shooting a computer issue. The first place I check is Google.  Chances are that someone has already come across the same problem and there's probably an easy fix.  Like last week, when my network printer stopped working.  After tweaking my settings a dozen times, I finally turned to Google and the forums were exactly right.  I uninstalled my local printer, re-installed it and poof- it works! Unfortunately, not every computer issue is that simple to address and some do actually require tech support.  For those in the role, I'm sure there are quite a few stories that seem to be on repeat.  Jack Wallen summarizes the top 10 most common excuses heard from end users.  Click through to see if you've ever used one of these reasons for calling support.

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